E-mail address: xcski@nordicski.net
Steamboat Ski Touring Center: (970) 879-8180
Haymaker Nordic Center: (970) 879-9444
E-mail: xcski@nordicski.net
Steamboat Ski Touring Center: (970) 879-8180
Haymaker Nordic Center: (970) 879-9444
Can I return my purchase?
Returns may be accepted only if the return request is made within 7 days of receiving your order and before February 15th. All return requests must be approved in advance.
Are returns accepted after February 15th?
No.
No returns are accepted after February 15th, regardless of purchase date, delivery date, or item condition.
How long do I have to request a return?
You must contact us within 7 days of receiving your order to request a return. Requests made after 7 days will not be approved.
Do you offer exchanges?
No.
We do not offer exchanges for any items. If a return is approved, you may place a new order separately.
Who pays for return shipping?
The customer is responsible for all return shipping costs.
We do not provide prepaid return labels.
Are shipping charges refundable?
No.
Original shipping charges are non-refundable.
Which items are final sale and cannot be returned?
The following items are final sale and not eligible for return, refund, or exchange:
Are sale items eligible for return?
No.
All sale items are final sale and cannot be returned, refunded, or exchanged.
What condition must returned items be in?
Approved returns must be:
Items that show signs of use or wear will not be refunded.
How do I start a return?
Email us at xcski@nordicski.net with your order number and reason for return.
A return address will be provided once your return request is approved.
Returns sent without approval may be refused.
What if my item arrived damaged or incorrect?
Contact us within 7 days of delivery. Photos may be required to assist with resolution.
What happens if my return does not meet the policy?
Returns that do not meet the stated policy (late, final-sale items, worn items, or unauthorized returns) will not be refunded and may be returned to the customer at their expense.
