Shipping & Returns Policy

Steamboat Ski Touring Center

Shipping Policy

Orders are processed and shipped within a reasonable timeframe after purchase, excluding weekends and holidays. Shipping times may vary based on destination and carrier availability.

Shipping charges are non-refundable unless otherwise required by law. Once an order has shipped, tracking information will be provided when available.

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Return Policy

We accept returns under the following conditions:

• Return requests must be initiated within 7 days of receiving your order.
• No returns will be accepted after February 15th, regardless of purchase date or delivery date.
• Items returned after 7 days from delivery or after February 15th will not be accepted.
• Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Customers are responsible for all return shipping costs.
• Original shipping fees are non-refundable.

Approved refunds will be issued to the original form of payment once the returned item is received and inspected.

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No Exchanges

We do not offer exchanges.
If a return is approved, the original item must be returned according to the policy above, and a new order must be placed separately.

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Sale Items

All sale items are final sale.
Sale items are not eligible for return, refund, or exchange.

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Non-Returnable / Final Sale Items

For hygiene, safety, and product integrity reasons, the following items are final sale and not eligible for return or refund:

• Season Passes
• Food items
• Undergarments
• Long Underwear
• Socks
• Mounted items

These items cannot be returned for any reason.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Photos may be required to assist with resolution.

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How to Initiate a Return

To request a return, please contact us at:

Email: xcski@nordicski.net

Please include your order number and reason for return.
A return shipping address will be provided once your return request is approved.
Returns sent without prior authorization may not be accepted.